ASTRA JEWELRY PRIVACY POLICY

Our commitment to your privacy. This document is the privacy policy of ASTRA New Zealand Creation Limited.  ASTRA is fully committed to respecting the privacy of our customers, business partners, contractors, suppliers and employees in the performance of our business activities. This policy describes how we will comply with the obligations contained in the Privacy Act 1988 (Cth) (Privacy Act).

What personal information do we collect and hold?

We may collect the following types of personal information:

  1. name; mailing, email or street address; telephone or facsimile number; age or birth date; profession, occupation or job title;
  2. details of the products you have purchased from us or which you have enquired about.

How do we collect your personal information?

We may collect that information in various ways, including when you: subscribe to the ASTRA mailing lists;

  1.  access or use our website; register your details on our website;
  2. speak with one of our representatives by telephone; contact us for information;
  3. complete an application or purchase order; order products from us;
  4. require a refund or exchange; 

Using personal information

We collect personal information about you so that we can perform our business activities and functions and to provide quality customer service.

We collect, hold, use and disclose your personal information for the following purposes:

  1.  to complete sales transactions; to deal with queries or customer service issues.
  2. to keep you up-to-date with products, services, events and promotions that we think would be of particular interest through a variety of channels;
  3. for training, employment or employment application purposes; 
  4. to process and respond to any complaint made by you; and
  5. to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).
  6. We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using the opt-out facilities provided in the marketing communications. We will then ensure that your name is removed from our mailing list.

Disclosing personal information

We only send or disclose your personal information to third party organisations when:

  1.  we have your consent to share your information; 
  2. we need to share your information in order to provide the product or service you have requested; 
  3. we otherwise have a need to send your information to third party service providers; or 
  4. we are required or authorised by law to disclose the information.

We may disclose your personal information to our employees, contractors or service providers for the purposes of operating our website or our business, fulfilling requests by you, and to otherwise provide products and services to you. Examples of the third party service providers that we disclose your personal information to include, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants. We may also disclose your personal information to suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes.

Our website

This privacy policy also applies to the use of our website. When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information.

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

Access and correction

You may request access to any personal information we hold about you at any time by contacting us (see contact details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you).
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you believe that personal information, we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.