Effective Date: 01 January 2026
At ASTRA, we respect your privacy and are committed to protecting your personal information.
We only collect the information we need to provide you with a great shopping experience, process your orders and support you as our customer.
This Privacy Policy explains what information we collect, how we use it and the choices you have regarding your personal information.
By using the ASTRA Online Store, you agree to this Privacy Policy.
This Privacy Policy applies to the ASTRA Online Store, owned and operated by ASTRA New Zealand Creation Limited (‘ASTRA’, ‘we’, ‘our’ or ‘us’). We are committed to handling your personal information responsibly and in accordance with the Privacy Act 2020 (New Zealand).
We may collect your name, billing and delivery addresses, email address, telephone number, details of products you purchase or enquire about, payment information (processed securely by our payment providers), your communications with us and information about how you use our website. We only collect information that is reasonably necessary to operate our business and provide our products and services.
We collect your information when you place an order, create an account, subscribe to our newsletter, contact us, request a return or refund, enter a promotion, browse our website or otherwise communicate with us. Some information is collected automatically through cookies and similar technologies.
We use your information to process and deliver your orders, provide customer support, respond to enquiries, process returns and refunds, improve our website and services, send order updates and meet our legal obligations. We only use your information for purposes related to our business and your experience as an ASTRA customer.
We’d love to keep you updated with new jewellery collections, special offers and promotions. We’ll only send marketing communications where you’ve chosen to receive them or where we’re otherwise permitted by law. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
We respect your privacy and do not sell your personal information. We may share your information with trusted service providers such as payment providers, courier companies, website hosting providers, email service providers, professional advisers and government authorities where required by law. They only receive the information needed to provide their services and are expected to keep it secure.
We use cookies to improve your shopping experience, remember your preferences, keep your shopping cart working properly, understand how visitors use our website and improve its performance. Most browsers allow you to control or disable cookies, although doing so may affect some website features.
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration. While no internet transmission is completely secure, we continually work to protect the information you share with us.
We keep your personal information only for as long as reasonably necessary to provide our products and services, meet our legal obligations, resolve disputes or protect our business. When no longer required, it will be securely deleted or de-identified where reasonably practicable.
You may ask to access the personal information we hold about you at any time. If any information is incorrect or out of date, please let us know and we’ll be happy to update it. Where the law permits us to refuse access, we’ll explain why.
Our website may contain links to other websites. Once you leave the ASTRA Online Store, we are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.
We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal requirements. The latest version will always be available on the ASTRA Online Store.
If you have any questions about this Privacy Policy or the personal information we hold about you, please contact our Customer Care Team using the contact details provided on the ASTRA Online Store. We’ll do our best to answer your questions promptly.
Thank you for trusting ASTRA. We value your privacy just as much as we value the stories behind every piece of jewellery we create.